Refund policy

At Herbaty Organics, we want you to be completely happy with your order. If something is not right, we are here to help.

30-Day Returns

You may return unopened, unused items in their original packaging within 30 days of delivery for a refund. To be eligible, items must be in the same condition in which you received them.

Health and Safety

Because our teas, oils, powders, mushrooms, salts, and other consumable products are intended for personal use, opened or used items cannot be returned for hygiene and safety reasons, unless they arrived damaged or defective.

Non-Returnable Items

The following cannot be returned: opened or used consumable products, gift cards, and any items marked final sale.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo. We will make it right with a replacement or a full refund, and you will not need to ship the item back.

How to Start a Return

To begin a return, contact us through our Contact page or email herbaty.lb@gmail.com with your order number and the reason for the return. We will reply with return instructions. For non-defective returns, the cost of return shipping is the customer's responsibility, and original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will let you know the outcome. Approved refunds are issued to your original payment method within 5 to 7 business days. It may take additional time for your bank or card provider to post the refund to your account.

Exchanges

The fastest way to get the item you want is to return the eligible item and place a new order once your return is accepted.

Questions

If you have any questions about returns or refunds, reach us any time through our Contact page.